When the project begins, the client will provide all pertinent information and elements including design requirements or design preferences. The client may also provide any images required for us to use and verbiage associated with project. UD will provide additional images and may provide help with wording for the project if needed. Upon receipt of a 50% deposit and a signed Engagement Letter, the creative process is started. An initial concept or concepts will be provided to the client. The client must proof all artwork and text. After a reasonable amount of revisions, a final version is prepared and approved by the client. The final payment is due at time of pickup or by completion of the project.
This depends on several variables including the extent of the client’s project and the designer’s current workload. On average projects, can take as little as 3 to 7 business days to complete. The time frame is also dependent on how soon the client provides the necessary content and/or files, as well as feedback and approval on work in progress.
Yes, we generally keep clients’ artwork and files in a folder located electronically on an external back-up system or on our computers locally. We generally do back-ups and store files on a regular basis, but we do not guarantee file backup. If a client wishes to keep copies of their files electronically, we recommend getting artwork on disk.
Cash, checks, and money orders can be received in person or mail.
All deposits are non-refundable.
Client satisfaction is highly valued. If a client doesn’t like the initial concept or concepts, we’ll revise it until the customer is satisfied. Some projects can include a specific number of initial concepts. Logos do have a limited number of revisions. If the client is completely unsatisfied with the designs created, the project is subject to cancellation either by the client or the designer, and the remaining balance on the account is forfeited.
A designer is usually chosen based on impressions, referrals, portfolio and pricing. Pricing is reflective of the level of service provided. Even with Uncommon Design’s budget-oriented pricing, a generous amount of revisions are provided for the original concept/concepts.